Refund policy

Refund, Returns & Exchange Policy

Learning with Samara - Geor De Mer LLC

Effective Date: February 15, 2026

We want you to love your purchase! If you're not completely satisfied, we're here to help. Please review our policy below.

REFUND & RETURN POLICY

Because some items may be made-to-order (especially apparel), clear rules protect you.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

1. DAMAGED OR DEFECTIVE ITEMS

We offer a full refund or replacement if:

Your item arrives damaged or defective
You receive the wrong product
Parts are missing that affect the product's function

What we need from you:

Clear photos or video showing the damage or defect
Report the issue within 30 days of delivery
For fragile items, photos must clearly show the damage

Please note:

Minor imperfections (small scratches, slight wrinkles, loose threads) are not considered defects
Damaged outer packaging does not qualify for refund if the product inside is intact

2. WRONG ITEM OR MISSING PARTS

If you receive the wrong item:

We'll send the correct item or issue a full refund

If parts are missing:

We'll send the missing parts if they're essential to the product
If non-essential parts are missing, we may offer a partial refund

If you receive the wrong color or size:

We'll replace it or offer a refund with proof of the error (photo required)

3. DELAYED OR LOST ORDERS

Domestic (US) Orders:

If your order hasn't arrived within 45 days of shipment, contact us for a refund or replacement

International Orders:

Standard: 60 days from shipment date
Brazil: 110 days (due to customs)
Other regions may vary

If tracking shows "Delivered" but you didn't receive it:

You'll need a non-delivery certificate from your local post office with an official seal
We'll investigate, but this process can take 1-2 months

Delivery issues we cannot refund:

Incorrect address provided by you
Package refused or unclaimed
Customs delays or fees
"No safe delivery location" - please contact your local post office

4. RETURNS

We do not accept returns for:

Change of mind
Items that have been used or worn
Custom or personalized items (including print-on-demand products)
Digital products

If we request a return:

We'll provide return instructions
You're responsible for return shipping costs unless the item is defective
Items must be returned in original condition

5. ORDER CANCELLATIONS

You can cancel your order:

Before it's been processed and shipped (usually within 24-48 hours of ordering)

You cannot cancel:

Custom or personalized items after payment
Pre-order items after payment
Orders that have already shipped

To cancel: Contact us immediately at [learningwithsamara@gmail.com]

6. REFUND PROCESS

How long do refunds take?

Once approved, refunds are processed within 7-10 business days
It may take an additional 7-10 business days for the refund to appear in your account, depending on your bank

Refund method:

Refunds will be issued to your original payment method

7. HOW TO REQUEST A REFUND OR RETURN

Step 1: Contact us at support.gdm@learningwithsamara@gmail.com with:

Your order number
Photos or video of the issue
Description of the problem

Step 2: Our team will review your request within 2-3 business days

Step 3: We'll provide a solution (refund, replacement, or return instructions)

8. EXCEPTIONS & IMPORTANT NOTES

We cannot process refunds or returns for:

Issues not reported within 30 days of delivery
Orders affected by force majeure events (natural disasters, pandemics, war, customs strikes, etc.)
Customs fees, duties, or taxes (these are the customer's responsibility)

Multiple shipments: